![]() For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. ![]() To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. If you aren’t an admin, see How do I find my Microsoft 365 admin? Activating Microsoft 365 on Windows 8.1 or earlier Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. When you try to activate Microsoft 365 Apps, you might encounter the error "We are unable to connect right now", followed by one of the following error codes:
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